January 30, 2015

Customer dis-satisfaction survey

This story about a couple who had a miscarriage and then received a text message from the hospital’s A&E department is as heartbreaking as it is […]
January 24, 2015

What it is to be lost

  I was thinking this week about what it is to be lost. I grew up in Australia, in the capital city, built out of the […]
January 23, 2015


In the building where we’re based, they’ve recently put up new signage everywhere. It’s very nice signage, with simple pictographs and smart typography: Smart, isn’t it? […]
January 22, 2015

10 Things You Need To Know About This Week

Is it worth advertising on Snapchat for $750k?! 10 homepages that teach you something new every time you open them Rihanna wins a long court battle […]
January 18, 2015

E.Tree. – Alien spotted in log at Scottish Hotel

A bit of Sunday fun.  An old colleague of mine runs the Uig Hotel on the Isle of Skye.  I spotted on Facebook that he’d found […]
January 17, 2015

Our new neighbour, P J Harvey

  I’ve read with interest the reaction on Twitter, blogs, etc, to PJ Harvey’s residency at Somerset House. A couple of floors beneath our offices she’s […]
January 16, 2015

10 Things You Need To Know About This Week

Blogger Marc Ehrich has promoted a tool that allows you to check whether someone has liked a Facebook page you don’t like. How to be motivated […]
January 15, 2015

Any Questions?

Long before the internet was even a twinkle in the eye of Tim Berners-Lee, people were forced to use these things called “books” to store information. […]
January 9, 2015


Christmas is over, the blockbuster ads are behind us and the trading numbers are out for most of the big retailers. The UK’s largest retailers spend […]
January 9, 2015

The art of the apology

This morning Gordon Taylor said: “If people feel that way (offended) about what I said, I can only apologise.” Most public apologies are pretty poor and […]